Contain the VSD flow charts used for the process

Describes the reporting structure of the process for the organization and proposed reports built using a number of building blocks. These building blocks are organized along the lines of CSFs and KPIs. The structure of the main document is according to report audience. It will answer questions as to: Who will receive which reports when and why.

Provides an organization a detailed view of their process including the purpose, policy, inputs and outputs and the work instructions for the associated activities of the process.

Provides a High Level view of the organization’s process, declares process policies, and includes touch points with other Service Management Processes identifying process inputs and outputs that are necessary for successful process operations.

Provides a general overview of the organization’s process in terms of its goals and objectives, scope, benefits, key terms and roles and responsibilities.