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Check out the latest process documents and templates published on PinkATLAS

2. High Level Design Template
Provides a High Level view of the organization's process, declares process policies, and includes touch points with other Service Management Processes identifying process inputs and outputs that are necessary for successful operations. Based on ITIL 2011 edition.
294 KB
1. Overview Template
Provides a general overview of the organization's process in terms of its goals and objectives, scope, benefits, key terms and roles and responsibilities.
249 KB
Process Review Criteria - Variation
Describes the review criteria for the process and describes it in terms of Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and Norms. A short list of recommended CSFs and KPIs is provided. In addition to this, a comprehensive list of (possible) KPIs and CSFs is provided for future reference. The recommended KPIs have norms attached to them.
372 KB
ITIL Overview - Unit 2
What is ITIL? (Audio and visual, 19 min.)
18 MB
Service Management Strategies That Work — Guidance For Executives
This book provides you with crucial thought leadership about fundamental and strategic approaches to IT Service Management. This is a not–to–be missed read if your organization is transitioning to a service–based orientation.
2 MB
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