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Check out the latest process documents and templates published on PinkATLAS

Process Review Criteria - Variation
Describes the review criteria for the process and describes it in terms of Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and Norms. A short list of recommended CSFs and KPIs is provided. In addition to this, a comprehensive list of (possible) KPIs and CSFs is provided for future reference. The recommended KPIs have norms attached to them.
372 KB
ITIL Overview - Unit 2
What is ITIL? (Audio and visual, 19 min.)
18 MB
Service Management Strategies That Work — Guidance For Executives
This book provides you with crucial thought leadership about fundamental and strategic approaches to IT Service Management. This is a not–to–be missed read if your organization is transitioning to a service–based orientation.
2 MB
Defining IT Success Through The Service Catalog — Second Edition
As more organizations are maturing in their understanding and use of ITIL’s Service Level Management (SLM) process, they are realizing that the Service Catalog is a critical piece of the puzzle. This book explains how IT executives can use a Service Catalog to define, measure, cost and govern increasingly complex IT services.
2 MB
ITIL Overview - Unit 1
What is Service Management? (Audio and visual, 18 min.)
17 MB
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